Company Profile...

Apex People specialises in recruitment and call centre outsourcing. With the capability to deal with both inbound and outbound campaigns, our strategy is to provide clients with stream-lined solutions and first-class service.

We offer capable advisors, a skilled and experienced management team together with the latest technology and stylish, modern call centres. We own two large sites in Lancashire and Yorkshire which have seen rapid expansion. The next step for Apex People is to expand into additional sites nationwide.

What sets us apart from our competitors is our extensive collective experience. Our carefully selected team has decades of call centre experience covering every aspect from management, software and I.T., training, HR, reporting and recruitment.

All our call centre advisors undergo a rigorous training programme, including classroom training; one-to-one’s with Team Managers and ‘buddying’ until the advisor is ready to take live calls on their own. Our experienced Team Manager’s monitor calls on a daily basis and ensure that further training is provided, where necessary, to ensure the perfect balance is maintained in terms of efficiency and customer service.

Our capable in-house software developers and I.T. technicians have years of direct experience working in call centres in both the UK and Asia. In particular, they have assisted in setting up international call centres both in terms of telephony and I.T. They can create a variety of call centre solutions ranging from bespoke databases to implementation of dialler systems.

For transparency and peace of mind for ourselves and our clients, we have full call recording systems in place with easy call retrieval, as well as detailed management reports and analyses.

Apex People can offer you an exceptional management team, bespoke I.T and telephony solutions together with highly trained advisors and the ability to expand quickly as your business grows.

Why not contact us today for further information.