Inbound Campaigns...

Is your business rowing faster than you expected? Would you like to reduce the overheads of setting up or maintaining a call centre?

If so, Apex People can provide you with a highly efficient and cost-effective outsourced UK call centre solution.

We provide inbound support for a diverse range of call centre projects and across a wide variety of industries.

Services available with Apex People:-

• Customer services
• Inbound data capture
• Inbound Information centre
• Overflow
• Inbound sales
• Cross-selling
• Reception
• Complaint handling

Just as with our outbound campaigns, all advisors undertake a rigorous training programme and are continuously monitored to ensure an excellent level of customer service is delivered at all times. Call centre managers are always on hand to deal with any calls that need to be escalated or to provide assistance.

Call centre advisors are regularly assessed according to the following criteria:-

• Compliance
• Telephone manner
• Clarity and tone
• Actions completed
• Overall Customer experience

Why choose Apex People?

• Management team with decades of call centre experience
• UK based call-centres only
• First-rate training and monitoring programme
• Every project tailored to individual requirements
• Excellent reporting capabilities

With an experienced management team, friendly and competent advisors and the latest call centre software and infrastructure, Apex People can provide your customers with an expert bespoke solution.

Please contact us for further information or to discuss your inbound campaign in more detail.